ASHA - American Saddlebred Horse Association

ASHA Webcast Help

Troubleshooting rule of thumb: If you are having difficulties with the streaming video, close and re-launch your web browser.
A broadband connection is required for this webcast.
Please refrain from using AOL to access the stream.

WATCHING THE LIVE VIDEO:

Our live video streams in both the Adobe Flash & the Windows Media formats.

About Flash:

This technology is operating system independent, and just needs to be installed in your browser. Many browsers already have this technology installed, to check your browser, please click here. You should see the Flash player buffering and playing the ASHA video. If the Flash player is not installed correctly, then click here to download and install the player. To double check that your computer configuration is compatible with Adobe Flash, you may also click here.
If you are experiencing any problems with Flash that cannot be easily resolved, please choose the Windows Media option

About Windows Media:

If you can see the test video by clicking here, then Windows Media player is installed correctly on your system.
If you own a PC with the Windows operating system, you should download the most recent compatible version of the Windows Media Player, found HERE. Version 9 is the minimum compatible version with our webcast, because older versions may not work. If you own a MAC, try selecting and downloading the Windows Media Player 9 from HERE if you don't already have that version. The newer your Mac, the better. We have tested on Mac Safari browsers, but Firefox may also work.
If you are using Firefox, you will need to have a plugin installed in your browser to see the video. Click here for the link to the plugin page.
Concerning PC's, we have also seen issues with the new Windows Vista operating system and with the Firefox 3.x browser on both Windows and Mac. If you have the Vista or XP operating system and use Firefox 3, there are missing DLL files in the Firefox plugin directory that you'll need to download. Here's a good resource about the subject and with links to the DLLs Click Here
It seems that Internet Explorer 7 browser yields the most consistent results.

When registering for the event, please keep in mind that any registrations from a previous login are cleared from the database after each event.

When watching the webcast, please also remember that our webcast maintains the license by location, then computer. So in other words, you must use the same computer at the same location each time to watch the webcast.

Before you sign up, here are a few things to consider

Streaming audio/video quality can be affected by connection rate and Internet congestion. Also:

Make sure not to download applications or files while watching/listening to media streams.
Close other unnecessary applications that may be open on your computer.
Our streaming video requires a broadband Internet connection of at least 300kbps, such as Cable Modem or DSL. Slower connections may work, however, the video quality will not be very high and may be very choppy, with a lot of buffering.

If you receive video without audio:

Verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires, as well as your speaker/computer volume controls.

If you do not receive video or audio:

If you are behind a firewall or proxy server, you may experience problems with streaming audio/video.
Although less of a problem than ad blockers and firewalls, some overly protective anti-virus programs obstruct streaming video. If none of the earlier suggestions have worked for you, turn off your anti-virus programs and the videos should stream.

FAQ:

I can't get the video/audio to play, or it is interrupted a lot. What do I do?

Several factors can contribute to loss of audio or video. If the video/audio is pausing/freezing, try closing out the window in which the video appears by clicking on the "X" in the upper right hand corner or clicking on "close window", which is located just below the volume control on the bottom of the window. Then re-open the window by clicking on "watch now" where you first launched the webcast from the ASHA homepage. If you are still experiencing audio difficulties, the audio may be muted or turned down. Try raising the volume level, which is located on the lower right corner of the window. If the video is freezing, try clicking on stop, then clicking on play. The play and stop controls are located on the lower left corner of the window.

I signed up and paid for today's webcast, except now it won't let me login.

Make sure that you're viewing the webcast from the same computer at the same location every time. Also check that you're using the same email address and password you registered with. When registering, make sure you're choosing the correct days from the options.

If you don't see the answer to your question in the FAQ's, please email w.wood@asha.net with the error message and your question will be answered as soon as possible.